EE found to over-charge customer service calls while roaming

Ofcom has found evidence of over-charging by mobile operator EE. Its investigation found that EE may have violated consumer protection rules in the period 1 July 2014 to 20 July 2015 and also between 18 November 2015 and 11 January 2016 by charging customers US roaming rates for calls they made to its customer service number, 150, whilst roaming in the EU. EE can respond to Ofcom’s findings before the regulator makes a final decision in the case.

Source: Telecom Paper

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