BT Group PLC on Monday said it will recruit another 500 customer service staff in the UK and Ireland.
The new roles are in addition to the telecommunications firm’s previously announced target of 1,000 UK and Ireland customer service jobs by the end of March 2017.
BT said that most of these roles will be frontline positions in customer care for its BT Consumer division, as it looks to meet its commitment to answer 90% of customer calls from UK and Ireland service centres by the same target date of end-March.
The telecoms provider noted that the biggest beneficiaries of the new jobs will be its contact centres in Swansea in Wales, Warrington in Cheshire, Doncaster in South Yorkshire, and Accrington in Lancashire.
“We are proud to be creating these new jobs in the UK and Ireland. BT is completely changing the way we serve our customers in order to boost our service levels,” said Libby Barr, managing director of customer care at BT Consumer in a statement.
Shares in BT were down 0.5% at 350.10 pence Monday.
Source: TD Direct Investing