READ MORE: Telecom Expense Management services
Some customers also over-estimate their usage and don’t use all their package, essentially paying for more than they need. Around 40 percent of consumers said they were always well within the limits of their plan. These unused allowances may be worth several tens of millions of euros each year, the ACM said. While this may be reassuring some customers that they won’t pay overage fees, the extra costs are a direct result of the tariff structure imposed by operators.