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New EU rules for roaming charges DON’T apply if you’re at sea: beware of calling home from a cruise

Good news: New rules mean using a mobile in the EU should cost no more than at home Bad news: these rules do not apply to ferries and cruises – even in European waters  Holidaymakers taking a ferry ride or cruise in Europe this summer should watch out for high roaming charges. New rules introduced last month mean calling, texting…

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Orange Belgium ARPU grows despite EU abolishing roaming

Belgian telecommunications group Orange Belgium on Wednesday reported a 3.5 percent increase in second-quarter blended average revenue per user (ARPU), despite the new roaming regulation from the European Union and declining SMS traffic. “This increase in ARPU is achieved thanks to a more favourable customer mix between postpaid and prepaid and a sustained increase of the postpaid ARPU,” the Belgian…

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GoDaddy Launches WordPress Premium Support To Provide Small Businesses With 24×7 Expertise

New service combines GoDaddy’s best-in-class customer support with round-the-clock access to expert developers, helping small businesses fix and optimize their WordPress sites GoDaddy Inc. (NYSE: GDDY), the world’s largest cloud platform dedicated to small, independent ventures, today announced WP Premium Support, a new support offering that provides unparalleled support and a new level of access to WordPress expertise. This offering helps…

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Netia runs double-play promotion for small businesses

Polish operator Netia comes with a promotion for freelancers and small businesses, offering internet service up to 900 Mbps and Personal TV for PLN 1. The promotion extends to its internet service for business customers MultiPlan Firma – BSA, provided over the Orange Poland network. Netia normally offers TV services in two options: Public Package, with a public TV licence for up…

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Spanish football club has his own MVNO – Betis Móvil

Real Betis Balompié has allied with MásMóvil for the launch of the first OMV linked to a Spanish soccer club. READ MORE: Spain among cheapest countries in the EU for consumer spending, but ‘overpriced’ in telecommunications, says Eurostat Its offer is quite simple, with four rates closed with different amount of minutes and mega included, counting with 4G from its beginning….

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Movistar Spain launches new roaming plans for LatAm, Africa, Asia

Movistar Spain (Telefonica) has launched a number of new plans to cater for the needs of users roaming outside the European Union, reports website Xataka Movil. The operator’s new Comercial Latam 200 plan for postpay users comes with 200 minutes of calls and 200MB of data for EUR 30.25 a month. It covers most Latin America countries as well as…

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Vip mobile grows revenues, EBITDA lower in Q2

Telekom Austria‘s Serbian unit Vip mobile ended the second quarter of 2017 with revenues of EUR 54.2 million, up 2.8 percent on the same period in 2016. Mobile revenues grew 3.4 percent to EUR 52.7 million, with service revenues down 4 percent to EUR 34 million, hurt by termination rate cuts, and equipment revenues increasing 20.6 percent to EUR 17.5…

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Telekom Austria sees 2% revenue growth in Q2 in Croatia

Telekom Austria said that its Croatian operations, Vipnet and Metronet, ended the second quarter of 2017 with revenues of EUR 108.6 million, up 2 percent year-on-year. Service revenues accounted for EUR 96.3 million (+4.3%), of which mobile revenue was EUR 77.1 million (+1.8%), and fixed line and other revenues were EUR 31.5 million (+5.4%). EBITDA was EUR 25.6 million (+7.7%),…

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Big Satisfaction Gap Exists between Large and Small Business Internet and Phone Line Customers, J.D. Power Finds

Small Businesses Face Longer Customer Service Hold Times; Less Likely to Have Dedicated Account Reps Satisfaction with telecom providers among smaller firms is significantly less than at their larger counterparts, according to a study from JD Power covering the second quarter, which showed that small business customers face longer customer service wait times, lower problem resolution rates and less dedicated…

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Will the guestroom of the future include a phone?

For several years now, there has been talk about the guestroom of the future—one that doesn’t include a guestroom telephone. With Amazon’s Echo, Google’s Home and Apple’s Siri now in hotels, that scenario could become reality. Marriott International is running Siri and Alexa-powered Echo at its Aloft hotel in Boston. Wynn Las Vegas recently announced that the hotel is equipping all of its 4,000-plus…

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