The US General Services Administration (GSA) today selected MetTel (Manhattan Telecommunications Corp.), a leading communications solution provider with advanced software-defined networking (SDN) skills and technologies, as a winner under the $50 billion, 15-year telecommunications infrastructure contract known as GSA Enterprise Infrastructure Solutions (EIS).
The GSA for the first time included non-traditional communications companies such as systems integrators and communications companies classified as businesses with under 500 employees in its selection pool.
EIS is a comprehensive, solutions-based contract addressing all aspects of federal information technology, telecommunications, and infrastructure requirements. Federal agencies can realize the benefits of the contract through task orders for specific projects or needs that represent incremental steps in the government’s digital transformation. These building blocks enable the US Government to leverage innovative, easy to use technologies designed to improve agency productivity and cost-efficiency.
EIS replaces the existing 10-year Networx contract. Federal agencies currently spend approximately $2 billion per year on network infrastructure, according to the GSA.
“MetTel is on a mission to help the Federal Government complete its digital transformation,” said MetTel CEO Marshall Aronow. “Building on our service to the Department of Agriculture (USDA), MetTel looks forward to providing advanced solutions such as our EIS Portal, SD-WAN, cloud and IoT services, big data analytics and hyper connectivity. MetTel’s solutions will leverage our consulting and integration expertise and award-winning customer service to fulfill the unique communications needs of the Federal Government.”
Previous GSA awards focused exclusively on the largest, traditional telephone carriers. For EIS, the GSA opened bidding to all players, including systems integrators with specialized networking capabilities and small businesses. MetTel became the first non-traditional winner with its advanced solutions, skills and expertise. While MetTel supports its own facilities-based, global network covering 165 countries, it is best known for its unique ability to access the services of the four largest US carriers and aggregate them into one converged network that offers the strongest connectivity in any region, regardless of the locally dominant carrier. With this carrier integration capability, MetTel provides more coverage than any other single network provider.
“We’re a new breed of hybrid carrier and solution provider, using software and advanced networking to access and amplify resources beyond the ability of traditional carriers and network equipment makers,” said Aronow.
Since 2011, the company has provided network and telecom expense management (TEM) management and big data analytics/business intelligence solutions, automating processes that allow agency personnel to focus on their core mission of supporting America’s agricultural goals. In addition to serving the Federal Government, MetTel also provides solutions to many large commercial enterprises, including Fortune 500 members, a growing portion of its 10,000 customers.
MetTel is digitally bonded with more than 650 global, national and regional carriers, enabling the delivery of real-time provisioning, utilization, and billing data to customers. This automation reduces the time and cost of aggregating carrier data manually. Customers benefit from greater accuracy, speed of service delivery and costs associated with obtaining, reviewing, analyzing, and processing network infrastructure data.
In addition to its expansive portfolio of products and services, the company will provide a powerful tool, the MetTel EIS Portal. The portal enables customers to manage ordering, help desk, trouble tickets, SLA credits, billing, inventory, services, and reporting from one simple, user-friendly interface available 24 hours a day, seven days a week, 365 days a year. The MetTel EIS Portal is purpose-built to FISMA moderate requirements from MetTel’s core customer portal that was awarded 2016 Internet Telephony Product of the Year.* The MetTel EIS Portal also distinguishes itself from others with its data analytics, enabling federal agencies to obtain detailed insight and business intelligence regarding their telecommunication configurations and budget management.
MetTel has assisted thousands of companies as well as federal agencies such as the USDA, Department of Defense (DoD), Department of Energy and Department of the Interior to digitize their infrastructure with advanced technology, skills and market-leading customer care. MetTel’s E-bonding enables automated transition of phone lines at the rate of thousands per day. Federal Agencies will be able to monitor conversion progress through the MetTel EIS Portal.
MetTel’s market leading customer service has been recognized with a Stevie Award for Customer Service Department of the Year — Telecommunications for the past three years, due largely to MetTel’s proactive approach to predicting the probability of network strains and addressing them before they become major outages.
In an Aug. 1 announcement on FedBizOps, GSA listed 10 companies joining the new contract vehicle, they are: