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Arcep grants roaming derogation to 11 providers

French regulator Arcep has granted 11 companies a derogation from the new EU roaming regulation, allowing them to apply surcharges still to retail roaming. READ MORE: France Telecom Market According to the decisions published on the Arcep website, the companies are Adista, Afone, Budget Telecom, Euro-Information Telecom, Euroditel, International Telecommunication Network, ITC Ariane Services, MC Infinity, Scopelec, Sybord and Thales…

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Berec issues new guidelines on wholesale roaming disputes

The EU’s telecoms regulator Berec has adopted new wholesale roaming guidelines for national regulators at its latest plenary meeting. Berec announced the guidelines at a public debriefing in Brussels on the plenary. The new Guidelines replace the BEREC Guidelines of 2012 (BoR (12) 107 and include the changes of the amended Roaming Regulation. These guidelines shall contribute to the strengthening…

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Croatian regulator launches mobile broadband quality app

The Croatian Regulatory Authority for Network Industries (Hakom) has launched Hakometar Plus, a free mobile app to measure speed and other parameters of broadband internet access in mobile/wireless networks. The purpose of the app is to provide transparent and understandable information on the quality of the mobile internet connection to the end user. It can be used to measure parameters…

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French telecom mediator reports 28 percent rise in disputes in 2016

France’s electronic communication mediator received 12,098 requests to intercede in disputes with operators in 2016, representing an annual growth of 28 percent. This rise can be partly attributed to the increased media profile supporting the awareness in the mediator’s role among French consumers. Mobile telephony remains dominant with 51% . READ MORE: France Telecom Market Overall, 5,575 decisions were issued by…

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Spain’s CNMC cuts Telefonica’s wholesale prices by 14-35%

Spain’s communications regulator CNMC said it decided to cut by between 14-35 percent the prices Telefonica can charge for wholesale access to its network. It also announced lower prices for access to submarine cables connecting non-mainland parts of Spain and the introduction of annual price review of ethernet prices. The reduction in the price of the Leased Line Reference Offer…

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Czech parliament backs bill seeking higher fines for telecom firms

Czech lawmakers have approved an initial reading a bill allowing regulators to levy higher fines on telecoms companies, one of several measures the government is pushing to put more pressure on operators to cut prices and improve services. Network operators O2 Czech Republic <SPTT.PR>, Deutsche Telekom’s <DTEGn.DE> T-Mobile and Vodafone <VOD.L>, have come under fire over data prices, criticised by politicians and customers…

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SFR drives increase in French telecom complaints

French telecom users association AFUTT reports a 50 percent increase in customer complaints in 2016, after a rise of 18 percent in 2015. With a 56 percent share, SFR (including Numericable) continues to account for the largest number of complaints, well ahead of any other rival operator. This unenviable leadership occurs among both mobile and fixed broadband customers, where SFR has…

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Global regulation is the key to cyber security, says Telefónica VP

To promote better cyber security, regulations should be brought in line across the globe and apply to everyone. That was the view of Pedro Pablo Perez, Telefónica’s VP of global security, who was a panellist on this year’s Capacity Latam panel on cyber security. Pablo Perez said that in some regions, including Latin America, regulations around security were very complex…

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Italy’s regulator Agcom ordered: time period for invoices should be the month

For the fixed lines, period for the invoice must be the month For the mobile telephony,the rate can not be less than 28 days Italian communications regulator Agcom has ordered operators to stop charging fixed telephony customers on a 28-day rather than on a monthly basis. In a decision taken following a meeting of the watchdog’s board on 15 March,…

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Ofcom consultation for automatic compensation for low quality service problems

In this consultation Ofcom set out proposals for small and medium sized businesses to ensure that they receive better information on the quality of service (including compensation payments) they should get from their landline and broadband provider. Automatic compensation will apply for residential consumers of landline and/or broadband services who suffer quality of service problems in relation to delayed repairs,…

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