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Salesforce Named #1 CRM Provider For Fourth Consecutive Year

Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the fourth consecutive year it has been named the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker. Salesforce grew its overall market share position and increased its revenue more than any other Customer Relationship Management (CRM) vendor. In fact, Salesforce increased its market share…

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European Hosted IP Telephony And UCaaS Market Prepares To Stave Off Competition From Aggressive US Players

European telecom carriers’ initiatives to discontinue integrated services digital network (ISDN) services are driving carrier and customer migration to Internet protocol (IP) connectivity services. The move is also fuelling adoption of next-generation business communication solutions, such as hosted private branch exchange (PBX) and unified communications as a service (UCaaS). Increasing availability of compelling cloud communications offerings and expanding feature sets,…

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Business Phone Service Becomes a Competitive Weapon with RingByName’s E-Z Score

Business people can instantly convert any phone number into a concise report on the associated individual including Name, Address, Demographics, Financial, Home, and Social information RingByName, a Miami company offering cloud communications services in 70 countries, has released E-Z Score, a powerful sales-enablement feature of RingByName. E-Z Score delivers instant prospect and customer profiles from a phone number – any…

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Cloud OSS BSS Market Worth 21.77 Billion USD by 2022

The cloud Operation Support System (OSS) Business Support System (BSS) market size is expected to grow from USD 11.67 Billion in 2017 to USD 21.77 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 13.3% during the forecast period, according to a new market research report “Cloud OSS BSS Market by Type (Solution and Service), Solution (OSS and BSS), Service…

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Telco Cloud to Reach Critical Mass After 2020, Driven by 5G

ABI Research predicts that large-scale telco cloud deployments will reach global critical mass after 2020, in parallel with the deployment for 5G. This network generation will likely require a new core network to allow for advanced concepts, including network slicing and services geared toward different business verticals. Early 5G deployments, during which time there will not be an immediate need…

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Five9 Virtual Contact Center Streamlines Resolution of Inbound Calls, Decreases Abandon Rate From 7% to Under 1%

Five9, Inc. (NASDAQ-NMS:FIVN), a Five9 is leading provider of cloud software for the enterprise contact center market, today announced that a nationally recognized financial services company has decreased abandonment rates from 7% to under 1% leveraging its Five9 Virtual Contact Center (VCC) to better automate and route inbound calls for an enhanced customer experience. Since expanding its existing Five9 implementation,…

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10 free open source tools for cloud infrastructure

Cloud vendors provide new tools to help enterprises build and manage cloud services. You can as well do it for free using these open source tools. 1. CloudStack Apache CloudStack is designed to deploy and manage large networks of virtual machines. This Apache Project offers a turnkey Infrastructure as a Service (IaaS) cloud computing platform. It’s used both by public…

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Popularity of cloud computing fueling demand for identity-as-a-service

The rising adoption of cloud computing, especially among small and medium organizations, is fuelling demand for new business models such as Identity as a Service (IDaaS) within the identity and access management (IAM) space. IDaaS will strike a balance between on-premise and cloud identity management, as well as significantly lower the cost of ownership of IAM solutions. READ MORE: Cloud Computing…

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Comcast Business offers direct connection to IBM Cloud network

 Comcast joins Verizon, AT&T and others as it seeks more large enterprise customers Comcast Business announced Thursday it now offers direct, dedicated network links to the IBM Cloud global network. The move positions Comcast Business, a unit of Comcast, to compete against AT&T, Verizon, Bell Canada and telecom service providers already offering IBM Cloud Direct Link services. Comcast Business already…

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