Cegecom launches ‘Easy Com’ UC services in Luxembourg

B2B operator Cegecom announced the launch of the ‘Easy Com’ offering, a new range of Unified Communications (UC) services for the SME and enterprise markets. Modular in structure, the new offering is priced based on a ‘pay as you grow’ model, which enables businesses to add phone lines as required. It currently includes three subscription options – S (Basic Voice),…

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BT unleash newest cloud service: “BT Connect Intelligence InfoVista-as-a-Service”

BT today announced the launch of “BT Connect Intelligence InfoVista-as-a-Service”, a new application performance management solution delivered from the cloud. The new solution adds a scalable “as-a-service” flexible pricing model to BT’s applications performance management portfolio, BT Connect Intelligence. It delivers InfoVista’s Ipanema technology via BT’s cloud infrastructure, integrating all the capabilities organisations need to orchestrate the performance of business applications…

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Salesforce Named #1 CRM Provider For Fourth Consecutive Year

Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the fourth consecutive year it has been named the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker. Salesforce grew its overall market share position and increased its revenue more than any other Customer Relationship Management (CRM) vendor. In fact, Salesforce increased its market share…

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European Hosted IP Telephony And UCaaS Market Prepares To Stave Off Competition From Aggressive US Players

European telecom carriers’ initiatives to discontinue integrated services digital network (ISDN) services are driving carrier and customer migration to Internet protocol (IP) connectivity services. The move is also fuelling adoption of next-generation business communication solutions, such as hosted private branch exchange (PBX) and unified communications as a service (UCaaS). Increasing availability of compelling cloud communications offerings and expanding feature sets,…

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Business Phone Service Becomes a Competitive Weapon with RingByName’s E-Z Score

Business people can instantly convert any phone number into a concise report on the associated individual including Name, Address, Demographics, Financial, Home, and Social information RingByName, a Miami company offering cloud communications services in 70 countries, has released E-Z Score, a powerful sales-enablement feature of RingByName. E-Z Score delivers instant prospect and customer profiles from a phone number – any…

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Cloud OSS BSS Market Worth 21.77 Billion USD by 2022

The cloud Operation Support System (OSS) Business Support System (BSS) market size is expected to grow from USD 11.67 Billion in 2017 to USD 21.77 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 13.3% during the forecast period, according to a new market research report “Cloud OSS BSS Market by Type (Solution and Service), Solution (OSS and BSS), Service…

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Telco Cloud to Reach Critical Mass After 2020, Driven by 5G

ABI Research predicts that large-scale telco cloud deployments will reach global critical mass after 2020, in parallel with the deployment for 5G. This network generation will likely require a new core network to allow for advanced concepts, including network slicing and services geared toward different business verticals. Early 5G deployments, during which time there will not be an immediate need…

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Five9 Virtual Contact Center Streamlines Resolution of Inbound Calls, Decreases Abandon Rate From 7% to Under 1%

Five9, Inc. (NASDAQ-NMS:FIVN), a Five9 is leading provider of cloud software for the enterprise contact center market, today announced that a nationally recognized financial services company has decreased abandonment rates from 7% to under 1% leveraging its Five9 Virtual Contact Center (VCC) to better automate and route inbound calls for an enhanced customer experience. Since expanding its existing Five9 implementation,…

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10 free open source tools for cloud infrastructure

Cloud vendors provide new tools to help enterprises build and manage cloud services. You can as well do it for free using these open source tools. 1. CloudStack Apache CloudStack is designed to deploy and manage large networks of virtual machines. This Apache Project offers a turnkey Infrastructure as a Service (IaaS) cloud computing platform. It’s used both by public…

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