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Sure Jersey protects mobile customers from ‘bill shock’

Sure has changed its mobile contracts to further reduce the possibility of customers receiving unwanted bills and incurring ‘bill shock’ due to data charges To ensure that customers are on a monthly mobile plan that suits their needs Sure is offering unlimited data downloads on its pay monthly mobile plans for the first three months in order to assess a…

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Roaming or not – that is the question

A few weeks ago, a tweet from Luis Garicano, responsible for the economic program of Citizens, showed an image of his latest telephone bill, from Movistar, which showed the amount of six phone calls, with a total duration of 107 minutes with 56 seconds, and whose amount amounted to 434.51 euros.The calls, as indicated in his tweet, had been made…

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Student gets $500 in extra charges after trip abroad. With unlimited data.

If we travel out of the country, many of us pack our phones, too. But if you’re not careful you could rack up a small fortune in roaming charges. Emily Sher, student went on a trip to Israel to learn more about her Jewish heritage. Shortly before Emily was set to head overseas, her mother signed up for an international…

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Non EU roaming: one email check – 17,34 €

Mobile phone roaming charges within the EU were officially quashed on June 15th for all EU and EEA member states, leaving Swiss customers, among others disadvantaged. One of the possible reasons is that roaming charges were a lucrative business for Swiss companies, so they had “little interest” in joining the EU deal and Swiss citizens are stuck in paying roaming charges….

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Holidaymaker sailing Greek islands charged £8,000 after her mobile used Turkish network for 40 minutes

A British chef sailing the Greek islands racked up a bill for more than £8,000 after her phone inadvertently connected to a Turkish mobile network for just 40 minutes Lesley Riach, 49, from Edinburgh, returned home from a two-week trip with friends in June to a phone call from her mobile provider, Utility Warehouse, in which she was told: “This…

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BT customer came home from a 10-day holiday from Egypt to a £2,682 bill after his work phone switched from the hotel wifi to roaming

A BT customer was horrified when he came home from a ten-day holiday abroad to discover his phone had unwittingly racked up a £2,682 bill. Arron Coles, 32, thought his work phone was connected to the hotel wifi in Egypt but failed to notice it had switched over to data roaming.  The software worker’s account was not frozen – and he simply…

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$5,000 cell phone bill while traveling abroad: How to avoid this nightmare scenario

Best options for making free international calls from a smartphone But although Google’s online help does state that the Google Voice app’s calls “use minutes from your mobile phone plan,” its listings in Apple and Google’s app stores hide that detail below “more” buttons and at the end of some scrolling. To make Internet-only calls from a Google Voice number,…

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How can Vodafone charge me £1.50 a minute for an EU call?

I’ve been phoning my partner in Greece from the UK at an eye-watering rate despite changes to roaming rules My partner has been in Greece for some weeks. With the changes to the rules on roaming he has been calling me using his normal allowance, but I was shocked to see that my calls to him are charged at an…

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A trip to France proved costly due to roaming charges

User complaint: “HAVING topped up my data Sim card with £30 from Sure before going to France for a week, I was amazed that after only 15 minutes my credit was all used up. How can Sure keep getting away with this? On complaining in the shop I was advised by the assistant that the best way around the problem…

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CRA advises consumers to monitor data usage to avoid bill shock

As part of the Communications Regulatory Authority (CRA) initiatives to spread awareness among telecoms consumers, the CRA has issued a consumer alert to increase consumers’ awareness about their rights and responsibilities in terms of data usage and to improve their experience of communications services across Qatar. Both service providers provide variety of data packages, but it is the consumers’ responsibility…

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