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IBM to implement new CRM at Hrvatski Telekom

U.S.-based technology giant IBM said on Tuesday it was selected by Croatia’s biggest telecommunications operator Hrvatski Telekom [ZSE:HT-R-A] to modernise and manage the company’s customer relationship processes by implementing a new Customer Relationship Management (CRM) system. “With an accelerated growth and complexity of converged telecom offerings combined with growing customer demands and implementation of convergent offers, Hrvatski Telekom decided to implement…

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Salesforce Named #1 CRM Provider For Fourth Consecutive Year

Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the fourth consecutive year it has been named the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker. Salesforce grew its overall market share position and increased its revenue more than any other Customer Relationship Management (CRM) vendor. In fact, Salesforce increased its market share…

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