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O2, Tele Columbus under fire for poor customer service in Germany

German telecommunications providers like O2 and Tele Columbus are increasingly being criticised for their lacking or poor customer service, according to the Market Watchdogs, a division of Germany’s Federation of German Consumer Organisations (VZBV). Customers have complained that they are unable to reach their provider by phone or email to inform them about service disruptions, customer complaints or cancelations. The consumer…

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O2’s new flexible tariffs allow you to change your monthly data allowance

O2 wants to offer customers more flexibility and control over their monthly bills by giving them more freedom over their internet usage Mobile network O2 has introduced a new tariff that gives customers the option to change their prices every 30-days, by choosing how much data they want, and don’t want on their plan. The firm says its latest initiative…

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Telefónica profits knocked by end of EU roaming charges

Telefónica reported a slowdown in profit and revenue in the third quarter as cuts to roaming revenue and foreign exchange movements pushed its numbers lower. The Spanish telecoms company said that revenue dipped 2.5 per cent in the quarter to €12.7bn, but that it would have grown more than 5 per cent excluding the roaming cuts. Operating profit before depreciation and amortisation…

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EE Wins the P3 Connect Mobile Benchmark in UK

Vodafone ranks second, Three comes in third and O2 ranks last P3, the international consulting, engineering and testing services company, has named EE as the leading mobile provider following tests measuring the quality of network performance in the UK. The P3 connect Mobile Benchmark UK 2017 report surveyed four networks – Vodafone, EE, Three and O2 – using a highly sophisticated range of…

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Roaming charge drop seen biting into O2 Czech Republic revenue, profit

Telecoms group O2 Czech Republic is likely to report a double-digit drop of both operating and net profit in third quarter due to continuing decrease of fixed line subscribers and lower revenues from roaming fees after and end of EU roaming charges in June, a Reuters poll showed on Friday. READ MORE: EU-mandated end to roaming charges didn’t spoil Tele2 turnaround On average,…

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O2 Germany launches new O2 Business App

Telefonica Deutschland has announced the launch of the new O2 Business App for business customers. This will provide customers with control over their mobile services. Features include a Live-Check function to test network coverage, including speed tests for iOS devices. READ MORE: Which is the best Mobile Network operator in the Germany? The self-service app also gives business customers a full overview of…

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O2 Germany offers free data for purchases with bank card

O2 Germany announced a new offer for customers using its O2 Banking Mastercard. For every euro spent with the card, they will be credited 1 MB of data on their mobile account. The bonus data can also be shared with friends or exchanged for Amazon vouchers or additional banking services. The bonus can be converted to data once 50 MB…

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No fees bring higher summer roaming

EU regulation raises the volume of roaming calls and data with Slovak mobile operators Since mid-June, holiday-makers and short-term travellers have enjoyed roaming with their mobile phones across Europe, free of extra charges. The new European Union regulation has also brought more calls as well as higher usage of data services in Slovakia. All Slovak operators report an increase in…

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