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Orange Belgium ARPU grows despite EU abolishing roaming

Belgian telecommunications group Orange Belgium on Wednesday reported a 3.5 percent increase in second-quarter blended average revenue per user (ARPU), despite the new roaming regulation from the European Union and declining SMS traffic. “This increase in ARPU is achieved thanks to a more favourable customer mix between postpaid and prepaid and a sustained increase of the postpaid ARPU,” the Belgian…

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Telecoms group Altice to launch online bank in Europe by early 2019

French billionaire Patrick Drahi plans to launch an online bank by spring 2019 across the euro zone countries where his telecoms group Altice operates, a source close to the matter said on Thursday. Mobile operators are stepping up pressure on the traditional banks that dominate the market place, as the numbers of people walking into high street bank branches declines,…

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MOBILE QUALITY OF SERVICE: Orange in the lead, Bouygues Telecom and SFR neck and neck, Free Mobile trails behind

Arcep is publishing the results of its 18th annual quality audit of the the services sold by mobile operators in Metropolitan France. More than a million measurements were taken on 2G, 3G and 4G systems across the country, in every department, both indoors and outdoors, and on transport systems: regional railway (TER), suburban “Transiliens” railway, commuter trains (RER), the underground,…

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Polish regulator UKE analyses RLAH implementation

Polish regulator UKE has analysed the status of implementation of the roam-like-at-home (RLAH) regulation by mobile operators. All big four mobile operators have implemented the RLAH regulation both for pre-paid and post-paid services. Three operators, namely Polkomtel, nc+ and Virgin Mobile, have asked to apply extra charges. UKE data show that 96% Today’s subscribers are covered by RLAH’s offers, which means…

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Slovakia businesses may not choose regulated roaming

Individual customers in Slovakia have been able to take advantage of new roaming regulations since mid-June, however, the situation may be different in the business segment, reported Zive.sk. The operators give business customers a choice between keeping special offers and switching to regulated roaming, in exchange for losing other special benefits. These are considered alternative offers and permitted by the EU. Slovak Telekom has seen the majority of…

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Enterprise Survey 2017: Mobile Satisfaction and Churn for Small and Medium-Sized Enterprises

Operators must work to improve small and medium-sized enterprises’ satisfaction with mobile services, which is generally low and is a significant driver of churn. Small and medium sized enterprises are less satisfied with their telecoms services than larger enterprises, according to new research from Analysys Mason. Customer satisfaction is more important than ever in saturated mobile markets, as operators try…

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Smartphones replace the classic GPS for travel and keep us constantly connected, even at the poolside

Everything changes. And the way we travel is changing, too. A survey of 1,200 Orange customers in Belgium shows that 2017 is the year in which GPS features and applications on our 4G smartphones will establish their supremacy. The young public especially is saying goodbye to the classic GPS navigator and is opting for digital road apps. And not only…

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Orange retains lead in French mobile network quality – Arcep

Customers on the Orange network have continued to experience a better performance than those on rival networks, according to the latest QoS measures published by French regulator Arcep. As in the previous annual assessment, closely followed Orange, while Free Mobile remained behind across the board, particularly on data performance (download speed, web navigation, online video). READ MORE: France Telecom Market…

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Orange Belgium starts business device buyback offer

Business customers generally renew the smartphones and tablets of their fleet on a regular basis so their employees can benefit from the latest functionalities and technologies. Therefore, they are looking for responsible and advantageous ways to give a second life to their old devices and finance more recent ones. To meet this need, Orange Belgium is launching Business Buyback: Orange…

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Orange Jordan launches ‘My Business’ SME bundles

My Business bundles from Orange offer you integrated solutions to manage and develop your business, and to easily reach your customers at lower costs. Orange Jordan has launched the ‘My Business’ service for its professional and small enterprise customers. Orange Jordan has launched the ‘My Business’ service for its professional and small enterprise customers. The My Business service has five…

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