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improve on customer service as new innovations shake up communications sector

Telcos urged to improve on customer service as new innovations shake up communications sector After nearly two decades of uninhibited growth and profitability, African telecoms operators (telcos) are facing the converging forces of digital disruption. Some of the factors contributing to this are: easily accessible broadband internet, popular over the top (OTT) services such as WhatsApp, and changing consumer needs….

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Telcos willing to pay more for 5G, Gartner

The telecommunications industry is prepared to pay more for 5G mobile capabilities than they are willing to pay for 4G, according to a newly published global survey. According to the survey by analyst firm Gartner, 75% of end-user organisations would be willing to pay more for 5G mobile capabilities, while just 24% would be unwilling to pay more for 5G…

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Telecommunications and Utilities at the Forefront of Digitalization Investment in Central and Eastern Europe, Says IDC

IDC’s recently published Semiannual IT Spending Guide: Industry and Company Size, H2 2016 shows very dynamic spending growth among telcos and utility firms, which will reach $11.69 billion in 2018 (for the two sectors combined) and will record a compound annual growth rate (CAGR) of 5.3% through 2021. Telcos and utilities will be the main drivers of the hardware market in the…

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Telcos Better Source of Data Insights Than Google, Apple & Samsung

Synchronoss Technologies, Inc.(NASDAQ:SNCR), announced the results of an independent study of more than 300 brands from the US, UK and France. The study was undertaken by industry analyst research firm Ovum and commissioned by Synchronoss. The study reveals that 67% of brands consider telecoms operators to be a better original source of data insights than Google, Apple and Samsung. However,…

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Telcos Need an Over-The-Top Game Plan: What’s Your Move?

The fast adoption of new OTT services has a double impact on mobile network operators Over-the-top (OTT) players that offer innovative services are gaining ground. These players are constantly growing and adding more and more subscribers into their databases. Telecommunication companies have seen the impact that OTT services have on their networks and services. Along the years, less people using…

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Why The Oligopoly That Telecom Companies Have Enjoyed For So Long Is Nearing Its End

Telcos — they rarely provide good service. Their billings are often erroneous and questionable. Their rates are high enough but they still find it reasonable to charge you even higher. And they’ve managed to get away with this set-up for a long time due to lack of better options. But that’s changing now. There’s no denying the fact that with…

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Why telcos must change their approach to mobile networks

A matter that’s generated a lot of interest in the UK over the past year is what to do when the network coverage you’re paying large sums of money for is feeble. As a group of ministers of parliament correctly raised, customers should have the power to roam between networks in regions where signal strength is poor and reception is…

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How Big Data Is Used To Fight Cyber Crime And Hackers: Fascinating Use Case From BT

Attempts by hackers to bring down online systems and compromise valuable data are on the rise. Just last month, one of the largest distributed denial of service (DDoS) attacks ever launched was responsible for making the internet unusable across large parts of the USA, and services at Twitter, Netflix and many other places were forced offline. These attacks are sometimes…

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People are using mobile data at ‘crazy’ levels and it’s making telco execs nervous

People are going mad for mobile data all around the globe, according to telecommunications executives, as the world awaits the extra capacity that 5G will bring. “Providing really high speed coverage everywhere has really changed the behaviour and demands [of mobile users]. We have been testing completely unlimited data plans and people go crazy,” said Jesper Oldenburg, mobile strategy &…

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Telcos should use data to improve customer service, says Salesforce

Telecoms companies have oodles of data, they should use it to improve service Telecoms firms have some of the worst reputations for customer service, but they have the data to solve the problem. Mustafa Oyumi, director of product management communications at Salesforce, said too many telcos think they’re winning at customer service simply because their customer base isn’t openly complaining….

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