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Half of all UK broadband users get a bad deal, reports Which?

Consumer group finds that 53% of households are left unhappy by slow speeds, rising prices or router failures Half of all broadband users in the UK are getting a raw deal from their supplier, with slow speeds, rising prices and router failures exasperating customers, according to a damning assessment of Britain’s internet services. Consumer group Which? found that 53% of…

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Ofcom Investigates Lycamobile Over Surcharge for EU Mobile Roaming

The UK telecoms regulator, Ofcom, has begun an investigation of Lycamobile in order to determine whether the operator breached industry regulations for EU mobile roaming, not least by levying a surcharge and applying overly strict data (3G, 4G) roaming limits. All mobile network operators (MNO) in the United Kingdom have been subject, since June 2017, to the new EU roaming regulation (“Roam Like At…

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UK businesses accelerate cloud adoption as new study shows nearly half of IT infrastructure moving to the cloud

UK businesses seek agility, flexibility and speed but remain cautious about the cost of refactoring and migration As organisations embrace digital transformation, the cloud is increasingly seen as the best platform for providing scalable infrastructure to achieve growth. A survey of 120 UK IT decision-makers by Interoute, the global cloud and network provider, has revealed that businesses plan to move on…

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Can UK “roam like at home” be saved after Brexit?

The referendum where UK voters chose to exit the European Union has many unanticipated consequences. One that is gaining visibility in the UK just now is the impact of Brexit on mobile roaming arrangements. How might the UK maintain roaming arrangements with the EU in the event of a hard Brexit? The referendum where UK voters chose to exit the…

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Interactive roaming map to help you avoid costs in Europe

With the roaming charges abolished in the EU on the 17th of June, EU-citizens (and citizens of countries that are part of the European Economic Area) can use their phones without any additional charges within the borders of the European Union. However, that’s not the case outside the EU. Keeping track of what roaming charges apply in which country can…

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Moneywise announced UK most recommended operators

Through a survey of thousands of readers, The Moneywise Home Finances Awards rate the UK companies that provide these services, to help users think about whether you’re spending more than you need to on your household bills, and, equally importantly, whether you get value for money and a decent service from the companies to which you choose to give your hard-earned…

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FreedomPop: 48% of U.K. customers are paying for additional services

The Los Angeles-based MVNO FreedomPop continues to gain traction in Europe, according to a Reuters report  and is generating revenue from nearly half of its British users. FreedomPop offers limited buckets of free voice, text and data, encouraging its users to buy value-added services. The company offers service on Sprint’s network in the U.S. and earlier this year it expanded…

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How can Vodafone charge me £1.50 a minute for an EU call?

I’ve been phoning my partner in Greece from the UK at an eye-watering rate despite changes to roaming rules My partner has been in Greece for some weeks. With the changes to the rules on roaming he has been calling me using his normal allowance, but I was shocked to see that my calls to him are charged at an…

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Brexit could provide boost for UK broadband – study

Brexit could result in a ‘digital dividend’ for the UK, such as cheaper, better quality broadband and mobile phones, if the Government adopts a more ambitious digital sector strategy, according to a new report commissioned by the Carnegie UK Trust. The report suggests that UK consumers could benefit from better prices, services and improved customer service in digital markets if the Government…

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