Telecommunication has become the third or fourth largest expense for companies.
Not surprisingly, a very large amount of time is now devoted to performing secondary tasks— processing invoices, negotiating rates/expenditures, and negotiating with outside vendors. Both time and money may be better spent on increasing company/customer relationships rather than “nickel-and-diming.”
Management has to decide whether spending their time processing and trying to analyze invoices is more important than focusing on the strategic goals of the company as a whole. Day-to-day tasks should be delegated to the appropriate people who have those tasks, whether it’s bookkeeping, or having enough pencils in the storage room. Management’s time should be applied to projects that are more strategic to the company as a whole, and which serve to increase the value of the company.
Below are the main problems that many companies face with regards to their telecom expenditures:
• Poor bill management, i.e., overpayment
• Spending too much time with vendors
• Inability to control and plan networking costs
• Lack of internal visibility
As mentioned earlier, all of these problems crop up because it is very difficult to address all of these telecom issues internally. In order to become TEM-capable, your company needs a complete solution, including experts and specialized software to analyze telecom bills, rates, plans, and vendor offerings. TEM companies, such as we are, offer complete TEM solutions, tailored to specific requirements and needs.