FAQ

IF YOU WONDER

DO YOU REALLY NEED TELECOM EXPENSE SERVICES?

Than read this

faq

 

WHAT IS TELECOM EXPENSE MANAGEMENT (TEM)?

TEM is a proactive service that provides inventory management, monthly auditing of invoices, cost allocation, management reporting and ongoing optimization recommendations. TEM drives telecom costs down.

I have the best contract possible. There’s no room for improvement.

We heard this many times and we frequently prove that is not the case. Our accumulated benchmark know how and negotiation experience during all these years, has made us capable of pint pointing the improvements needed that make a difference as in most cases we even have more knowledge than the vendor part involved in the negotiation.

I have this task already sorted internally and with the data provided by my providers.

Even this may be true in part, with help of Alert team you will have the specilised tools and know how to go a step further, avoid inneficient internal cost investments and have a integral solution for all the departments involved ensuring a ROI.

I am going to request my vendor with the data I need, and use my own team to analyse it.

These in most cases results in little response, data incompleted and hence wrong decissions. We will like to prove you wrong with a free trial, so you may compare and prove it yourself.

My IT department can develop a solution to solve this, and I already have people capable of dealing with cost control.

Great! …but imagine what they will be capable of doing in far less time with far more information. What ROI do you expect from dedicating your resources to develop non core procedures? Maintaining them updated with market changes, invoice format, change of provider?

We are too complex and I have my inventory under control.

And again...Great… complexity is good. With us, you could also have much more vision and tracking that will result in further optimizations.

I know that there are some invoice mistakes, but I have them controlled, my case is different.

Alert can guarantee 100% of errors controlled (even the ones that benefit you) facilitating the reporting necessary to ensure a simple claiming and tracking.

My telecom expenditure is not my main concern, I do not have time for this.

We understand that Telecom expenditure is a secondary cost category for you, but telecomunications is for sure key to your business. If you let us deal with it, the ROI will convince you year after year, but your users experience the capacity of detecting misusages or current or future needs will return in efficiencies that will be accounted directly in your profit bottom line.

What are the contract terms?

Our standard term is two years for Managed services and for professional services until execution of the chosen project (depending on the number of lines and company size – few months). Clients know the value every month by looking at reports that tell how much we saved and exactly what we do. But… most part of the clients when try out TEM services stay even longer. Savings and control made with our services are more valued.

Can I and how access the data?

You will have permanent access to our web-portal. Also, you can choose frequency of your reports: it can be daily, weekly or monthly. Usually, most of the clients choose to get an extensive report each month but also will have access to our web-portal.

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