Empowering users in Oman to enjoy the internet even more, Ooredoo launched its first call centre catering exclusively to Superfast Fibre customers. The new contact centre has a full range of inbound and outbound call services, offering solid support to all callers. Ooredoo’s customer service champions can make appointments for installations, IT assistance, take or process orders and all 24/7 for the ultimate in convenience.
Feras Al Sheikh, Director of Consumer Sales at Ooredoo, said, ‘When it comes to a service that exceeds expectations, our fibre customers can look no further than our dedicated call centre service. By simply dialling 1514 they can access a one-stop shop destination for any questions they have. Open every hour of every day, each of our customer service champions are ready to make sure subscribers get the most out of their fibre plans.’
Ooredoo’s Superfast Fibre plans comprise comprehensive, all-inclusive packages perfect for customers wanting added value and extensive benefits when connecting to a fibre network.
Plans start at a highly affordable OMR 28 and allow users to connect to a fast and secure network, receive unlimited Ooredoo to Ooredoo fixed minutes, as well as uninterrupted and buffer-free internet.
The company’s fibre services cover a wide-range of areas in Muscat, including Al Hail, Al Khoud, Al Mabaila, Al Manuma, Al Seeb Jadida, Hayy Al Saruj, Sur Al Hadid, Wadi Al Luwami, Ras Al Hamra, the Tilal Complex, Al Ghubra Al Janubiyaa, Al Ghubra Al Shamaliya, and Al Athaiba Al Shamaliya, Darsait, Hamiriya, Wadi Kabir, Wadi Adai, Madinat Al-Ilam , Al Qurum, Ruwi and Al Wataya.